Gold for The Holly Private Hospital at International Customer Experience Awards


The Holly Private Hospital was a Gold winner at the prestigious International Customer Experience Awards on 21 November.

Capping a remarkable six weeks for parent company Aspen Healthcare which have seen the company succeed at the 2019 UK Business Awards and the 2019 UK Customer Experience Awards, Aspen’s work was recognised on the international stage with Gold awards in the ‘Customer-Centric Culture – Transformation’, and ‘Employee Empowerment’ categories. The Holly Private Hospital, secured Gold in the ‘Customer Experience Strategy – Programme’ category.

The International Customer Experience Awards recognise inspiring organisations who are delivering outstanding customer experience across the world. The 2019 event took place on Thursday 21st November, with The Holly joining a host of distinguished international businesses including Turkish Airlines, Samsung and Sky.

The Holly achieved Gold for a range of new initiatives that have built on the hospital’s track record of quality care. This includes the development of a new leadership development programme (Aspen People Academy), a new health and wellbeing strategy, and the ‘Project FIRST’ programme, an initiative that engaged and empowered staff, and which continues to deliver positive results across key areas including quality, safety and patient experience. The Holly was also successful at last year’s inaugural International Customer Experience Awards, picking up a triple Gold including the coveted award of Overall Winner.

Aspen won double Gold after representatives presented to judges on the ‘STEP-Up-To-Safety’ scheme, a highly impactful patient safety and culture change programme. In winning Gold, Aspen topped a competitive field that included HP, Northern Gas Networks and The Bicester Village Shopping Collection.

Speaking about the awards, Noleen Turner, Director of Marketing at Aspen Healthcare, said: “We know how fierce the competition for these awards are, so it’s fantastic to be recognised and celebrated with three Gold awards. These awards are testament to our fantastic team who deliver outstanding healthcare to our patients every day. Thank you and well done to everyone!”

Date: 22/11/2019