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Patient satisfaction

We aim to deliver a high quality service to all our patients at all times so your feedback is very important to us. It helps us monitor how well we are doing and helps us to achieve the highest standards of care. 

Completing a patient satisfaction survey
When you visit the hospital you will be able to complete a feedback form. This questionnaire relates to your appointment and experience with us. It is completely anonymous and should only take a few minutes to complete.

Highlights from 2018
In 2018 99% of patients said they would be ‘Likely’ or ‘Extremely likely’ to recommend us to family and friends. 99% of patients rated their overall admission experience and the nursing care as ‘Good’, ‘Very good’ or ‘Excellent’.

We asked patients to rate the way their pain was managed and 99% said their pain management was ‘Good’, ‘Very good’ or ‘Excellent’. We are proud to report that the overall quality of care at The Holly was rated as ‘Good’, ‘Very good’ or ‘Excellent’ by 99% of patients.

​You can see the results from our latest patient satisfaction surveys here:

Alternatively you can send us an email 
Please let us know what you think about the hospital and any aspect of the service we provide. It could be singing the praises of your nurse, reporting a fault on the website or a suggestion for how we can improve. We value your views and want to hear from you.

Although the staff who look after you will do all they can to make sure that you are treated sensitively and promptly, it is acknowledged that things may occasionally go wrong. If, for any reason, you wish to make a formal complaint about your care or treatment, see further information on what to do.

Complete our feedback form

How to complain 
If, for any reason, you wish to make a formal complaint about your care or treatment, see further information on what to do. Click here 

Review our services on NHS Choices 
If you would like to review our services and share this information with other patients you can leave a review on the NHS Choices website. Click here

Review our services on Private Healthcare
Alternatively you can review our services on Private Healthcare which is an independent guide to private healthcare in the UK. Click here