The Holly celebrates outstanding patient satisfaction results

In February 2016, The Holly Private Hospital enjoyed some of its best ever patient satisfaction results.

Over 300 hospital patients who were in for a range of day case procedures and over-night stays during February completed our patient satisfaction survey.

  • 98% of patients said they were happy with the room cleanliness. 
  • 98% of patients said they would recommend The Holly.
  • 99% of patients said they had confidence in and trust in the consultant treating them. 
  • 98% of patients said they had confidence and trust in the nurses treating them. 
  • 97% of patients said they felt they had received quality care. 

One patient commented:

“I have made some 350 mystery visits (overnight stays) in the UK, Holland and Italy in top class hotels but never in a hospital. This was my first, I have been taken aback by just how professional this hospital was. Outstanding, smart staff and proud of their place to work.”

Speaking about the results, Luis Pedro, Director of Services and Patient Experience and Aspen Healthcare Group Hospitality and Services Lead said

“We are really delighted to have achieved these fantastic results in our patient feedback survey.

We aim to provide the highest standards of care for every patient and we are always looking for ways to improve our services. In order to help us identify how well we have met our patients’ expectations we welcome feedback and ask for our patients’ assistance by completing one of our patient satisfaction questionnaires, telling us what they think about the care they have received.

This information helps us monitor the standards of patient care we provide and to identify the areas which require improvement.

Thank you to all our patients who completed our questionnaires and well done to our all staff who have worked hard to get these fantastic results.”

You can read more about our commitment to patient satisfaction at The Holly and view our latest results here. You can also find out how to make a complaint or how to review our services on the NHS Choices website or Private Healthcare website here.

Further information on patient satisfaction surveys at The Holly 
Patient satisfaction surveys are administered by market research company HWA who have over 25 years’ experience in providing healthcare practitioners with valuable research intelligence and consultancy with which to better understand what matters most to their patients, whilst helping them to clarify and address the needs of their staff.


For more information, please contact Noleen Turner, Head of Marketing and Communications on 020 8936 1215 or email

Date: 30/03/2016