Holly House achieves 100% patient satisfaction


Holly House Hospital achieves an impressive satisfaction score of 100% by patients who rated the overall quality of care as either excellent, very good or good in our recent customer satisfaction survey.

The quarterly survey measures patient satisfaction across a broad range of criteria including patients’ overall impression of admission, consultant care, nursing, hotel services, catering and the quality of care patients enjoy whilst staying at the hospital, with Holly House performing well across all criteria.

Holly House Hospital employs approximately 400 members of staff and works with over 200 consultants to provide outpatient and inpatient services in most medical specialties including orthopaedics, cosmetic surgery, gynaecology, urology and general surgery.

Phil Bates, Hospital Director at Holly House Hospital, said: “Our team continually strive to provide our patients with the highest standards of care and really appreciate the positive feedback from our patients.  We are all very proud of our hospital and we make it our priority to make each patient’s stay with us as comfortable as possible.  The patient survey is an important indicator of how well we achieve this and we monitor the results very closely.  Today’s result is something to be very pleased about, however, we need to make sure we continue to build on this as we grow and develop our services.”

The independent survey, conducted by market research firm Howard Warwick Associates, was carried out during the period July to September 2012 from a sample of 218 patient responses.


Date: 01/11/2012