The Holly Private Hospital celebrates winning Silver & Bronze at the UK Customer Experience Awards 2019


The Holly Private Hospital is celebrating success after winning two awards at this year’s UK Customer Experience Awards (UKCXA) event.

The Holly, part of the Aspen Healthcare Group, was recognised for excellence at the 2019 UKCXA event, securing Silver and Bronze awards in the ‘Employees at the Heart of Everything’ and ‘Business Change and Transformation’ categories respectively. The awards recognise The Holly’s Project FIRST programme, an initiative that engaged and empowered staff, and which continues to deliver positive results across key areas including quality, safety and patient experience.

The 2019 UKCXA event took place on Thursday 10th October at Wembley Stadium, with The Holly Private Hospital and parent company, Aspen Healthcare, joining a host of the UK’s biggest organisations including Samsung, HSBC and Three.

Aspen won Gold after representatives presented to judges on the ‘STEP-Up-To-Safety’ scheme, a highly impactful patient safety and culture change programme. In winning Gold, Aspen topped a competitive field that included Legal & General, BT and Capita. Aspen also secured a Bronze award in the ‘Customer Experience Training’ category for the Step-Up scheme.

This year’s success for Aspen Healthcare follows last year’s achievement, where the company picked up three prizes including the coveted ‘Overall Winner’ title.

Speaking about the awards, Rob Anderson, Chief Executive of Aspen Healthcare, said:

“We’re delighted to be celebrating success in the biggest customer experience event of its kind in the world. This is the third year in a row that Aspen Healthcare and our hospitals have been recognised for our commitment to and achievements in customer experience excellence, and it’s hugely gratifying to know that our we are leading the way when it comes to patient experience.

A huge amount of work has gone into developing and rolling out both Step-Up-To-Safety and Project FIRST over the past few years, and both schemes have received fantastic feedback. To have this recognition on a national scale at such a prestigious event will give us the momentum to build on this work, and to continue to empower our staff to deliver the highest quality patient-centred care.”

Date: 01/11/2019