Patient Information – Technical Issues: Aspen Patient Administration System

Monday 3 July 14.10: All issues have now been resolved and APAS is working as normal.

The Holly Private Hospital is currently experiencing technical difficulties with our administration system. The issue was reported on Saturday 1 July 2017 and we have identified this as a technical issue with our Aspen Patient Administration System.

This has resulted in our staff being unable to book new or follow-up appointments for patients, or change the date or time of existing appointments.

Our technicians are working to resolve this issue as quickly as possible and we will update you as soon as we have any further news.

Patient who already have appointments:
Patients who have an outpatients, private GP, diagnostics or physiotherapy appointment for today or tomorrow should arrive at the appointment time scheduled and report to the reception desk as normal.

Patients wishing to make an appointment (or follow-up): 
Patients who wish to book an appointment or follow-up can still call the appointments team on 020 8936 1201 or speak to a member of the reception team in the relevant department
and we will add your details to our list of requested appointments. Once the system is up and running again we will contact you to confirm your appointment booking.

Please be assured that we are working to resolve this issue as quickly as possible and we apologise for any inconvenience caused.

Date: 03/07/2017