Double Win for The Holly Private Hospital at the 2017 UK Customer Experience Awards

The Holly Private Hospital has enjoyed incredible success at the recent 2017 UK Customer Experience Awards, winning TWO awards; Putting Customers (Patients) at the Heart of Everything and Employee Engagement.

WINNER UK Customer Experience Award 2017: Putting customers (patients) at the heart of everything
This category showcases organisations who have successfully implemented employee development and training programmes as a part of their customer experience strategy and who have put their customers at the heart of everything.

WINNER UK Customer Experience Award: Employee engagement
This category showcases organisations who through the implementation of inspirational learning and development programmes have delivered highly engaged teams and gone on to deliver amazing customer experiences.

The UK Customer Experience Awards 2017 were held at Wembley Stadium on Thursday 28th September and The Holly Private Hospital joined a line-up of the UK’s most dedicated customer-centric organisations (including Virgin Money, Direct Line, Sky, Barclays, BT, Capital One and Scottish Water) to present their Customer Experience (CX) talent before a panel of independent judges featuring the some of the most prominent CX professionals in the country.

Speaking about the awards, David Henderson, Hospital Director said,

“To say we are delighted to take home not one but TWO UK Customer Experience Awards is an understatement. We were up against some of the biggest and best known UK companies but still managed to show the judges just how dedicated we are to delivering the highest standards of customer service to our patients and to empowering our staff to deliver the highest standards of patient-centred and safe care. We would like to thank and congratulate our dedicated team who work hard every day to maintain the very high standards patients at The Holly Private Hospital have come to enjoy. Well done and thank you to all of you.”

Speaking afterwards, judge Ian Golding praised all those who entered, and offered a special congratulations to the firms which took home trophies.

“This has been the biggest and best UK CX Awards in the history of the event, and the quality of competitors has truly blown us all away this year – they certainly didn’t make our jobs as judges easy!

All those who made it to the finals can hold their heads high and be proud of the fact they are offering CX excellence to their valued customer base. Those who won are truly the best at what they do, and their winning legacy will inspire countless colleagues to strive to offer the very best service possible.”

Awards International CEO Neil Skehel added:

“What a night it has been for all those involved. This event has brought the country’s best CX providers together in one place and so as well as being an amazing gathering to celebrate the winners and runners-up, it has once again proved to be among the very best networking opportunities there is.

Today has seen seeds of ideas sown, business relationships begun, and exciting times are ahead thanks to what has occurred here under the famous Wembley Arch. The 2017 CX Awards has been a roaring success, and as always, things can only get better from here!

Here’s to next year’s event, and I know the ball is already rolling on making it even better – if you can believe that is possible. But in the CX industry we know that anything is possible with enough passion and dedication.”

About the UK Customer Service Awards 

Created to recognise and celebrate the skills involved in delivering exceptional customer service, the annual event – hosted by Awards International – is also a platform for sharing best practice and promoting continuous improvement, learning, and personal development.

Entrants also enjoy one of the best business networking opportunities available in the UK, meeting and mingling with fellow professionals during the day and across an evening in which the winners of each category are announced during a black-tie gala dinner.

The CX Awards are hosted annually by Awards International, and this year’s main sponsor is Confirmit

The scoring methodology and criteria for finalists are endorsed by Cranfield, the leading international business school.

Further details can be found online at

Date: 03/10/2017