‘Fantastic care during unprecedented times’: one patient’s experience at The Holly

Life has been different for everyone since the Covid-19 pandemic hit, but for people seeking surgery to restore their health or improve their quality of life, it’s been a particularly challenging time.

Alison Balchin, 55, is one of many thousands of people whose care had been delayed due to the pandemic.

Alison’s hip replacement had been booked in at The Holly on 2 April. Unfortunately, this coincided with the first peak of the coronavirus and the announcement of a national lockdown amid a surge of Covid cases.

With The Holly’s entire staff team and resources redeployed to support nearby NHS hospitals in the fight against the virus, most non-urgent operations had to be rescheduled to protect patient safety.

Alison returned for her life-changing operation on 12 November, spending three nights as an inpatient.

Alison Balchin, 55, returned to The Holly for her hip replacement and was delighted with the standard of care

Commenting on her experience, Alison said: “From the moment I arrived, the staff tried their best to put me at ease which was hugely comforting. I was grateful to all of them for providing me with on-going reassurance and kindness in what was an extremely anxious situation. Surgery went seamlessly and I only have praise for the high standard of treatment and care I received.

“Since leaving hospital my aftercare has been wonderful. The physiotherapy I have received has been fantastic; the team have taken great care to ensure my route to recovery is smooth-running. I am very thankful for this support which has meant that I am significantly stronger and I am walking very well, sometimes unaided after just a few weeks.”

The Holly is continuing to support the NHS as well as private patients amid the Covid pandemic, and is committed to providing an exceptional holistic experience for all its patients.


David Henderson, Hospital Director at The Holly, said: “We all know what pressure the NHS is under and we’re very pleased as an independent healthcare provider to be doing our bit. We’re absolutely determined to provide whatever support the NHS needs and will continue to help the health service for as long as it takes.”

Lockdown 3: The Holly remains open

With a new lockdown in effect, patients can continue to receive expert consultant care at The Holly in as little as 24 hours. This includes experts in various medical fields including bone and joint pain, breast care, cancer care, diagnostics and digestive health, ophthalmology
and pain management.

If you or a loved one has an ongoing health concern, are waiting for NHS treatment, or simply want a second opinion, you can book a virtual consultation with a consultant doctor over the phone or video call in as little as 24 hours.

Protection from Covid-19

Committed to protecting patients and staff from Covid-19, The Holly Private Hospital has introduced additional risk assessments, health and safety and infection control measures, and additional staff training to protect everyone on its premises from Covid-19, in line with all official guidelines.

Read more about how we are committed to keeping you safe here.

Treatments at The Holly are open to medically insured patients and self-paying patients.

Consultations are available Monday to Saturday, at a time convenient to you. Call 020 3925 1323 or use the contact enquiry form to book an appointment.

Date: 14/01/2021