CMA Compliance

How we work with our Doctors
In October 2014, the Competition and Markets Authority (the "CMA") published the Private Healthcare Market Investigation Order 2014 (the "Order") following its investigation into the private healthcare industry. The Order imposed requirements on private hospital operators to disclose certain information in relation to referring clinicians (as defined by the Order) for the benefit of patients. Full details about the investigation and the Order can be found on the CMA web page The information provided by Aspen Healthcare below is required by the Order.

At Aspen Healthcare we work with our doctors to ensure they can focus on high quality patient care. In keeping with one of Aspen Healthcare’s core values ‘Investing in Excellence’ we supply in depth training and development for all of our staff.  

The Holly Private Hospital provides the following services to Consultants and/or Referring Clinicians:
Low-Value Services

General Services

  • Provided to ensure clinical safety, including in-house training such as Basic Life Support training.
  • Operational services to ensure a smooth patient pathway as part of normal business such as patient admission, administrative and billing.
  • Insurance and indemnity cover in respect of the treatment of National Health Service (NHS) patient.
  • Secure data storage and IT support for computer and mobile devices to ensure the security of patient data.

Basic Workplace Amenities

  • Including tea and coffee.
  • Subsidised meals on-site to the extent that they are available to staff and persons working at the facility generally.
  • Stationary to the extent that they are available to staff and persons working at the facility generally.
  • Mail and post-room services to the extent that they are available to staff and persons working at the facility generally.

General Marketing & Promotional Services to be able to operate a Commercial Business, including but not limited to:

  • Production of consultant directories including website profiles.
  • Production of facility branded business cards and correspondence material.
  • Production of marketing material and literature, including GP and direct to patient mailers.
  • Production of advertisements and media placements to promote the services of the business.
  • GP educational events with a consultant speaker.
  • Promotional items including branded post-it notes, pens, mouse mats etc.


General Corporate Hospitality, Proportionate and Reasonable to the Nature of the Business including:

Corporate Hospitality Event   Number of attendees (not including staff) Cost (£) per head
Annual Consultant Dinner 
March 2016
Savoy Hotel, London
 62 £132
Annual Secretaries Luncheon
July 2016
Woodford, London 
 40   £51.25
Haven House Charity Ball 
September 2016
Grosvenor House Hotel, London  
20 £135


Higher-Value Services

Service  Charges
Sessional Consulting Rooms £22.75 per hour
Fixed Office Space £29.75 per ft² per annum
Medical Secretarial Services £16 +VAT

The information disclosed on this page in accordance with the Private Healthcare Market Investigation Order 2014 is true and accurate to the best of Aspen Healthcare’s knowledge and belief.